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Frequently Asked Questions

Find answers, manage your membership, or get in touch with our team.

What's included in Thrive Plus?How do I book or reschedule an appointment?What financial support or payment options do you offer?How do I order pet medications online?Where can I find my pet's medical records?What should I expect at my pet's first visit at the vet?

Appointments & Bookings

Appointments & Bookings

How do I book or reschedule an appointment?

What should I expect at my pet's first visit at the vet?

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Prescriptions & Online Pharmacy

Prescriptions & Online Pharmacy

How do I order online medications for my pet?

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Thrive Plus Membership

Thrive Plus Membership

Does Thrive Pet Healthcare have a membership plan?

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Pet Emergencies

Pet Emergencies

When should I take my pet to an emergency veterinary hospital?

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Medical Records

Medical Records

Where can I find my pet's medical records?

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Payment Options

Payment Options

What financial & payment options do you offer?

Do you accept pet insurance?

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Additional Topics

Find help with your account, communication preferences, pricing, and using the Thrive mobile app.

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Get guidance on your pet’s health, including vaccines, dental care, surgery, and tips for a low-stress vet visit.

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