General Support/Account
How do I use the Thrive Pet Healthcare mobile app?
We launched a new and improved app in April of 2025 to support our clients’ experience 24/7. With the Thrive Pet Healthcare app, you will find a more connected, easy-to-use experience designed to help you manage your pet’s care anytime, anywhere.
With the app, you can:
Book and view upcoming appointments*
Access your pet’s medical history, including vaccines, lab results, and vitals
Keep notes of your pet’s health using the Issue Tracker
View and manage your pet profile(s)
Upload and save your own pet photos
Explore and enroll in Thrive Plus membership
Keep important pet information all in one place
*Appointment booking is available at primary care hospitals with online booking enabled.
How does the Thrive Pet Healthcare app benefit me as a pet owner?
The Thrive app puts trusted care at your fingertips. It helps you:
Stay organized and informed about your pet’s health
Book appointments on your own time, without needing to call the hospital during office hours
Track health changes, concerns, or symptoms over time
Access records when you need them (boarding, travel, emergencies)
Take a more proactive role in preventive care
Access our HereFurYou Helpline powered by whiskerDocs®—a 24/7 direct line to a veterinarian technician who can answer your questions and provide advice when you aren’t able to talk to your primary care veterinarian.
Can I book appointments through the Thrive Pet Healthcare app?
Yes, if your Thrive Pet Healthcare hospital offers online booking, and most do, then available appointment times will appear in the app based on real-time hospital availability. If you do not see a time, call your hospital to explore options.
Can I view my pet’s medical records in the Thrive Pet Healthcare app?
Yes, you can view key medical information such as:
Visit history
Vaccinations
Diagnostic results
Vitals
This information helps you stay informed and engaged in your pet’s care.
Can I track health issues or notes about my pet?
Yes, the app includes an Issue Tracker that allows you to add photos, and write notes about your pet’s health, behavior changes, or concerns so you can easily discuss them with your care team.
Can I enroll in Thrive Plus through the Thrive Pet Healthcare app?
Yes, you can explore Thrive Plus and enroll directly through the app if it is offered at your pet’s veterinary hospital.
Is the Thrive Pet Healthcare app available on iOS and Android?
Yes, the app is available for download on both
Apple iOS and
Android devices. To fully use all features, you must be a client of a Thrive Pet Healthcare hospital that uses a supported practice management system.
Do veterinary team members use the Thrive Pet Healthcare app?
No, the app is for our clients’ convenience. Veterinary teams manage information in their medical systems, and updates flow automatically into your app experience.
Do I need a new account to use the app?
If you already use the Thrive Pet Healthcare online Pet Portal on our website, you can log in to the app using the same email and password. If you’re new or don’t have a Pet Portal set up yet:
Download or update the Thrive Pet Healthcare app from your app store
Select “Log In”
Tap “Sign up now”
Use the email address you have on file with your hospital. If you use a different email, your pet’s information will not flow into the app.
Follow the prompts to complete setup
Your pet information may take 1–2 days to fully appear after account creation.
What if I already have the Thrive Pet Healthcare app?
You don’t need to download a new app. The updated app will replace the existing version automatically through a software update. Check the App Store on your phone to ensure the app is fully updated.
Can I choose not to update the app?
The new app replaces the previous version which is no longer supported. We’ve designed it to be more helpful, easier to use, and more connected to your pet’s care. We recommend you keep the app updated so new features and benefits are up to date.
What information can I update in the app?
You can update:
Phone number
Physical address
Pet details such as photo, nickname, and bio
Email address changes are not currently supported in the app. Please contact your hospital for assistance.
Will changes I make update my hospital records?
Yes, certain updates made in the app will sync with your hospital’s records to help keep information accurate.
Is my information secure?
Yes, protecting your privacy and your pet’s information is our top priority. The app uses secure systems designed to safeguard your personal and medical data.
What if I need help with the Thrive Pet Healthcare app?
Support is available if you need assistance:
Use the contact form within the app
Our team is happy to help.
Is the Thrive Pet Healthcare app required to receive care?
No, the app is a convenient tool designed to enhance your experience, but it is not required to receive care at Thrive Pet Healthcare hospitals.
