General Support/Account
How do I contact Thrive Pet Healthcare, or my local animal hospital?
We’re here to help — whether you have a quick question, need to schedule care, or want to follow up after a visit.
How do I contact my local hospital?
The fastest way to reach your veterinary team is to contact your local hospital directly. You can:
Use the Thrive Pet Healthcare app to find your hospital (don’t have the app, download today on the Apple App Store or Android App Store)
Or, visit your hospital’s page on
thrivepet.com – search locations to find it
Call the phone number listed for your hospital
Each hospital manages its own appointments, medical records, billing, and care questions — so they’ll be best equipped to assist you.
Can I contact Thrive online?
Yes. Depending on your question and the location, you may be able to:
Book or manage appointments in the
Thrive app or in your
Pet Portal on
thrivepet.com Request prescription refills
Order your pet’s medications online
Review visit summaries, pet medical records, past appointment dates
How can I contact Thrive Plus with membership questions?
For questions about Thrive Plus membership that aren’t answered in the Membership FAQs, you can send an email to
thriveplus@thrivepet.com.
What if my pet is having an emergency?
If your pet is experiencing a medical emergency, please call or visit your nearest Thrive ER or other ER immediately.
