By Jen Turner, DVM
How veterinary teams approach this conversation will influence the client’s trust and, ultimately, the pet’s health.
Conversations about spaying and neutering come up frequently in small-animal visits, and they’re not always straightforward. Clients come in with opinions, online research, and sometimes strong feelings. Recently, there has been more focus on how veterinarians and pet owners communicate, and clients are looking for collaborative communication, which can lead to improved patient outcomes.
Veterinary medicine has traditionally used a “doctor knows best” approach. However, most clients today want to be active participants in conversations and decisions about their pet’s care. When discussing spaying and neutering, start by asking open-ended questions that allow the client to express their thoughts, feelings, and understanding, such as the following:
Take time to listen to the client’s response, giving them space to explain their understanding. It gives you a better sense of where they’re coming from and what information to provide.
This article originally appeared on dvm360.com on May 7, 2026, as part of Thrive Pet Healthcare's Strategic Alliance with dvm360.
About Jen Turner, DVM
Dr. Jen Turner is a Regional Doctor Mentor at Thrive Pet Healthcare, where she supports and mentors veterinarians across the Central Region, helping them build confidence, advance clinical skills, and practice best medicine. She earned her Doctor of Veterinary Medicine degree from Washington State University and holds a bachelor’s degree in neuroscience and behavior from Vassar College.
Dr. Turner’s background spans private practice, shelter medicine, and veterinary education. Prior to joining Thrive, she served as a Clinical Assistant Professor at Midwestern University and an Assistant Teaching Professor at North Carolina State University College of Veterinary Medicine. Dr. Turner is passionate about education, mentorship, and empowering veterinarians at every stage of their careers.
