The new Thrive Pet Healthcare mobile app will replace the current app via a software update. Update settings vary by user. If automatic updates are enabled on your device, the new version should install automatically. If you do not have automatic updates enabled on your device, you will need to manually update. Please refer to the instructions below for how to update based on your device.
Open the App Store.
Tap your profile icon at the top of the screen.
Scroll to see pending updates and release notes. Tap Update next to the Thrive Pet Healthcare app.
Open the Google Play Store.
At the top right, tap the profile icon.
Tap Manage apps & device > Manage.
Tap the Thrive Pet Healthcare app.
Tap Update.
If you have an account on our website’s Pet Portal, you can use that login for the new mobile app and skip the steps below.
If you are an existing app user or new app user who does not have a Pet Portal account on our website, you will need to create a new account with the following steps:
Download or update your mobile app as prompted in your app store.
On the home screen, select “Log In.”
Underneath the blue Sign In button, click on the link “Sign up now”
Input the email address that you have on file with your hospital—this is important to make sure we attribute your pet’s data to your account. If you’re unsure of which is the correct email address, call your hospital to confirm.
Follow the remaining steps to complete your account creation. Note that this is the same login you can use to access your information on our website’s Pet Portal.
After 1–2 days, your information will populate in the mobile app. If you encounter any issues, please submit them through the contact form on the app. You can find this under Account > Contact Us.
